Retreat Policy

Special Requests

We want your stay to be as comfortable as possible. Please let us know in advance if you have any special dietary requirements, allergies, or preferences. Our team will do their best to accommodate your needs with care and attention.

Internet Access

Complimentary Wi-Fi is available in all guest rooms and common areas.

Use of Personal Electronic Devices

For safety and compliance with local standards, we kindly ask that you use only 3-pin, 13-ampere power adapters. If you need assistance, our Front Desk will provide a suitable adapter.

Non-Smoking Policy

For the safety of our guests and the preservation of the surrounding pine forest, smoking is strictly prohibited inside all rooms and indoor areas. Smoking is permitted only in designated outdoor areas. Please use ashtrays provided by our staff and dispose of cigarette waste responsibly. A cleaning fee of USD 150 will apply if smoking occurs inside rooms.

Eco-Friendly Linen & Towel Policy

To conserve water and energy, we encourage guests to reuse towels where possible.

• Towels placed on the floor = reuse.
• Towels hung = reuse.

Child Policy

Our property is designed to provide a restful and peaceful experience for our guests. For safety reasons and to preserve this atmosphere:

• Children under 12 years of age are not encouraged at the property.
• Children over 12 years are welcome but must be accommodated in a separate room, as extra beds cannot be provided in guest rooms.
• All bookings with children must be informed to our reservations team at the time of booking.

Occupancy Limits

The maximum number of guests per room is 2. Additional guests or extra beds cannot be accommodated.

Noise Levels

To maintain the serene environment of our hotel, guests are kindly requested to keep noise levels to a minimum and enjoy the natural surroundings.

Booking Direct – Exclusive Benefits

Guests booking directly through our official website enjoy:

• Best available rate, guaranteed
• Flexible cancellation options
• 10% discount on selected services (Excursions, dining, laundry, transport, and private experiences)
• Access to exclusive packages and seasonal offers

Payment & Cancellation Policy

Low Season (01 May – 31 Oct)

• Minimum notice: 14 days
• Cancellation within 14 days or no show: 50% of room nights booked charged

High Season (10 Jan – 30 Apr; 01 Nov – 19 Dec)

• Minimum notice: 30 days
• Cancellation within 30 days or no show: 100% of room nights booked charged

Peak Season (20 Dec – 10 Jan)

• Minimum notice: 45 days
• Cancellation within 45 days or no show: 100% of room nights booked charged

Check-In / Check-Out

• Check-in: 2:00 PM
• Check-out: 11:30 AM
  Early check-in (from 12:00 PM) and late check-out (until 4:00 PM) may be arranged subject to availability.

No Hidden Charges

All rates and charges are transparent and inclusive. You will never be surprised with hidden fees.

Privacy of Information

We respect your privacy. Your personal information will never be shared or sold to third parties.